THO MEM GROUP SDN BHD (1083715-M)

2A-G Jalan Equine 1H, Pusat Komersil Equine, Equine Park,
Bandar Putra Permai
43300 Seri Kembangan Selangor Malaysia

03 8957 1555 (MALAYSIA) (Monday – Friday, 9 a.m. – 5 p.m. MT)
hello@mem-watches.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

Has my order been shipped yet?
Orders placed before noon are usually processed within 1 business day. If your order is placed at the end of a Friday, chances are it won’t ship until the following Monday. Placed orders are shipped within 1-2 business days
If I want to engrave my watch, how long will the process take?
Typically, our engraving services can take up to 5 - 7 business days. 

Similar to shipping an order, it depends on the day of your order was made. If your order is placed at the end of a Friday, chances are your watch will only be engraved the next week.
I have received a faulty item.
We stand for good quality products and we only want the best for our customers. So if there is a fault with an item you have received, please contact us at warranty@mem-watches.com
We will try to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault. Please include as many details as possible about the order and the problem with the goods and we sort it out for you.
How much will shipping cost me?
Shipping costs vary depending on the size, weight, destination and shipping option you choose. You can check your shipping charges by adding items to your shopping cart and proceeding to the check out page. The normal rate for shipping is:
West Malaysia: Watches
Shipping cost: RM 9 per item. The next item will cost you additional RM 4.50 Wallticker
Shipping cost: RM 15 per item. The next item will cost you additional RM 10
East Malaysia: Watches
Shipping cost: Rm 11 per item. The next item will cost you additional RM 5.50 Wallticker
Shipping cost: Rm 20 per item. The next item will cost you additional RM 15
Cost listed including 6% GST
You will not be charged until you enter your credit card information and submit your order.
When will I know when my order has been shipped?
We will send you an email notification. If you don't receive a notification, please let us know.
How do I return my order?
MEM WATCHES offers a simple and easy return service. Simply post the goods to be returned (in original, unused condition) to

MEM WATCHES
2A-G Jalan Equine 1H, Pusat Komersil Equine, Equine Park,
Bandar Putra Permai
43300 Seri Kembangan Selangor Malaysia


Please include the order number the return relates to, your details and whether you want a refund or an exchange. Without these details, we won’t be able to take the appropriate action.

Once we receive the returned goods, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible. Any refund will automatically be issued to the card used to make the original purchase and in the event we are unable to provide a suitable replacement, we will automatically refund you and let you know via email.


For more information on our returns policy check our Terms and Conditions page.

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