THO MEM GROUP SDN BHD (1083715-M)
A-03-02, Tamarind Square, persiaran multimedia, cyber 11, 63000 cyberjaya.
03 8957 1555 (MALAYSIA) (Monday – Friday, 9 a.m. – 5 p.m. MT)
Frequently Asked Questions
Please read our FAQ before sending us a message.
Similar to shipping an order, it depends on the day of your order was made. If your order is placed at the end of a Friday, chances are your watch will only be engraved the next week.
We will try to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault. Please include as many details as possible about the order and the problem with the goods and we sort it out for you.
West Malaysia: Watches
Shipping cost: RM 9 per item. The next item will cost you additional RM 4.50 Wallticker
Shipping cost: RM 15 per item. The next item will cost you additional RM 10
East Malaysia: Watches
Shipping cost: Rm 11 per item. The next item will cost you additional RM 5.50 Wallticker
Shipping cost: Rm 20 per item. The next item will cost you additional RM 15
Cost listed including 6% GST
You will not be charged until you enter your credit card information and submit your order.
2A-G Jalan Equine 1H, Pusat Komersil Equine, Equine Park,
Bandar Putra Permai
43300 Seri Kembangan Selangor Malaysia
Please include the order number the return relates to, your details and whether you want a refund or an exchange. Without these details, we won’t be able to take the appropriate action.
Once we receive the returned goods, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible. Any refund will automatically be issued to the card used to make the original purchase and in the event we are unable to provide a suitable replacement, we will automatically refund you and let you know via email.
For more information on our returns policy check our Terms and Conditions page.
Send us an email